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We try to process orders as fast as possible. If you place an order and contact us before it ships, we'll cancel the order and issue a refund. If the order has already shipped, then our return policy applies.

Due to the nature of our business, Eco-Outfitter needs to maintain a strict return policy. A return will only be accepted up to the duration and parameters of the manufacturer's warranty for exchange or repair if a product is found to have a manufacturing defect. The end user needs to acquire a Return Authorization from the customer service department at Eco-Outfitter. The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at Eco-Outfitter. No return shipments will be accepted by Eco-Outfitter, or by the manufacturer of the defective product, without the original packaging and Return Authorization.

In some cases the sales department at Eco-Outfitter may arrange an exchange with the manufacturer for an alternative product. Once it is received in satisfactory condition by the manufacturer, the original product will be refunded, minus a restocking fee up to 25%, and the end user will be billed for the replacement product. The original product must be returned in "As New" condition, in the original packaging and with a Return Authorization provided by the customer service department at Eco-Outfitter. Any returned item that does not meet all three conditions will be considered the property of the end user; and will be shipped back to the end user at the end user's expense. No refund will be provided for any product returned that does not meet all three conditions. Additionally, Eco-Outfitter reserves the right to charge an additional 5% fee on all canceled orders, if the order has already been processed.

Absolutely no returns on parts, accessories and supplies are allowed.  Used compost bins (that is opened bins, that has had waste inside) cannot be returned. No returns on greenhouses,and  garden planters that have already been used.