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RETURN POLICY Due
to the nature of our business, Eco-Outfitter needs to maintain a
strict return policy. A return will only be accepted up to the
duration and parameters of the manufacturer's warranty for exchange
or repair if a product is found to have a manufacturing defect. The
end user needs to acquire a Return Authorization from the customer
service department at Eco-Outfitter. The defective product then needs
to be shipped in its original packaging to the location provided by
the customer service department at Eco-Outfitter. No return shipments
will be accepted by Eco-Outfitter, or by the manufacturer of the
defective product, without the original packaging and Return
Authorization.
In some cases the sales department at
Eco-Outfitter may arrange an exchange with the manufacturer for an
alternative product. Once it is received in satisfactory condition by
the manufacturer, the original product will be refunded, minus a
restocking fee up to 25%, and the end user will be billed for the
replacement product. The original product must be returned in "As
New" condition, in the original packaging and with a Return
Authorization provided by the customer service department at
Eco-Outfitter. Any returned item that does not meet all three
conditions will be considered the property of the end user; and will
be shipped back to the end user at the end user's expense. No refund
will be provided for any product returned that does not meet all
three conditions. Additionally, Eco-Outfitter reserves the right to
charge an additional 5% fee on all canceled orders, if the order has
already been processed. All software is non-returnable; no
exceptions. Absolutely no returns on parts, accessories and supplies
are allowed.
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