DELIVERY TIME

Most orders are filled and shipped within 7-10 business days of receipt of payment. We drop ship products from their manufacturer. There are approximately 2-3 days of order processing time here and at the manufacturer before an order ships. In many cases, the product will ship directly from the manufacturer to you. In some cases, we may have the product shipped to our warehouse before shipping it to you. Any expedited shipping (3-day, 2-day, overnight) will occur when the product ships to you.

We use UPS as our primary delivery service, however other carriers (i.e., FedEx, DHL, many common carriers) may be requested. Though we strive to honor your requests we reserve the right to change the shipping carrier if needed.

FREE SHIPPING

When free shipping is offered it will only be on products 150 lbs. or less going to locations within the 48 contiguous States. Rates are based on UPS Ground shipping rate/schedule within the Continental U.S. You may expedite your delivery but you must pay the difference.

MILITARY DELIVERIES

**Not all the items we carry can ship to APO/FPO addresses, please contact us first before placing order.**

Military Deliveries to an APO/FPO address can only be shipped through the US Postal Service. Their maximum weight limit is 70 lbs. There is an additional charge for this service as well as the US Post Office Shipping Charges from that local Post Office to the APO/FPO and will be billed to the customer. These additional charges can be avoided by providing us with a US Drop Point to ship to.

PARTS AND SUPPLIES

Free freight does not apply to supplies, parts and accessory orders. Orders placed online will have the proper shipping charges applied automatically. Please ask us for assistance with shipping quotes on these products.

INTERNATIONAL ORDERS

International orders will be dealt with on a case by case basis. All non-US orders must be paid for via wire transfer. Any products that offer free shipping are for shipment within the contiguous 48 States. You may arrange shipping through a freight forwarder in the contiguous 48 states and we will ship your order to that location. Shipping charges beyond the contiguous 48 States will apply.

PALLET CHARGE

Our experience has shown that certain items have a tendency to get damaged in shipping. To insure a safe delivery, we require those items to be shipped on a pallet. An additional shipping charge (pallet charge) is listed on the web under the item if it's applicable. Some customers do not wish to pay this fee. To accommodate them, please submit a signed request absolving Tick Tock Sales from any and all liability regarding shipping. They must also pre-pay their order in full by wire transfer. Then and only then, will we ship their item any way they request.

RATES / SHIPPING CHARGES

Appropriate shipping charges will be added to each order. Shipping charges may include a surcharge. All orders over 150 lbs. will be quoted and shipped on the least expensive common carrier (truck) that is available unless requested otherwise.

TRUCK / COMMON CARRIER

Many items cannot ship by UPS, FedEx, etc. We have attempted to identify these products and have posted notices on the particular product's web page. Therefore, unless specifically requested, we will ship the best way (i.e., the least expensive common carrier for the value) that we can find.

Inside Delivery charges are additional costs for bringing the machine from the delivery truck to the location inside the facility where you are placing the machine, and in some cases includes removing a shipping pallet.

Lift Gate Delivery refers to a delivery truck fitted with a lift attached to the body of the truck which is used for moving the item from the cargo area of the truck down to street level when there is no loading dock available. The item will be left at the location next to the lift gate of the truck.

If you require an Inside Delivery or Lift Gate Delivery please contact a sales representative who can provide you with a quote.

Truck shipments are to commercial locations only. Deliveries to residential locations could incur additional charges. These charges will be added to customer invoices as required.

SHIPPING NOTICE

DO NOT sign the delivery receipt until you have inspected the shipment for any physical damage. Packages leave our warehouse in good condition. If you sign for the packages without properly noting damages, we can not accept responsibility for the goods. Do not limit your ability to collect damage claims. Kindly refuse shipment or make exceptions such as: "Subject to Inspection." This MUST be noted on driver's paperwork.